Apple Inc.
Apple Store App

In-app lifecycle marketing strategy + executionfor iPhone, spanning across product launches.

Services:
 ↳Global Lifecycle Strategy
 ↳ Campaign Management
 ↳ In-App Journey Development 

Apple Inc.
Apple Store App

In-app lifecycle marketing strategy + execution for iPhone, spanning across product launches.

Services:
 ↳Global Lifecycle Strategy
 ↳ Campaign Management
 ↳ In-App Journey Development 

 Growth Operations

A Powerful Lever for Driving Retail Sales

The Apple Store app provides personalized shopping with tailored recommendations and easy upgrades based on customers existing Apple devices.

 

Leveraging Push Notifications for iPhone 15

Screenshot 2025-03-31 at 6.04.18 PM
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↳ Harnessing strategic promotions

iPhone 15 Announcement
Example Image

iPhone 15 “Get Ready” Program

Driving iPhone 15 preorders immediately following the NPI announcement by prompting users to add an iPhone 15 or iPhone 15 Pro to their ASA bag.

WW Audience
20.3M

Active Bags
1.2M

Black Friday, Cyber Monday
Example Image

Apple Shopping Event

Leveraging a gift card promotion during the Black Friday - Cyber Monday shopping event to drive iPhone 15 sales.

WW Audience
32.3M

Limited-Time Financing Offer
Example Image

Financing Incentives + Lower Monthly

As part of a broader program in Japan to increase upgrade frequency, retail introduced a 36-month financing incentive with a 24-month buy-back, supported by PN, after identifying a 5-year average upgrade rate.

JP Audience
2.4M

Extra iPhone Trade-In Credit
Example Image

Trade-In Event

Creating urgency for iPhone 7-14 owners to upgrade by offering limited-time, additional trade-in value.

WW Audience
19M

↳ Leveraging evergreen messaging

Trade-In Messaging
Example Image

Trade-in value + Features

Testing showed that highlighting a pared-down set of features, along with a range of trade-in values, was the most effective messaging for driving upgrades to iPhone 15.

Feature Messaging
Example Image

Key Features

Emphasizing the 48-megapixel camera, all-day battery life, and improved storage has also proven to be a reliable strategy and plays a starring role in shaping upgrade habits.

A Journey to
Drive Upgrades

ASA gradually ramped up campaigns in key markets during FY Q1. In Q2, we expanded globally, and in Q3, we pushed hard to capture market share and drive impact before the next launch

Apple Store App – FY24 copy.001

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